Hiver vs Ayodesk
Comparing Gmail-integrated and standalone help desk solutions
Key Considerations
Compliance Options
Hiver offers HIPAA compliance as an add-on for higher-tier plans. Ayodesk includes HIPAA compliance in its standard offering at a flat fee.
Pricing Structure
Hiver uses per-user pricing starting around $49-$59/user/month. Ayodesk offers subscription starting at $9/month flat fee.
Platform Combining
Hiver integrates directly with Gmail and Google Workspace. Ayodesk is a standalone platform that connects with email but has its own interface.
Feature Comparison
| Feature | Ayodesk | Hiver |
|---|---|---|
| Advanced Security audit logs, ip whitelisting, 2FA, encryption, roles |
Included in base $9/mo plan | Enterprise add-on |
| Pricing Structure | Starts at $9/month | $0-$49+/user |
| HIPAA Compliance and BAA | $99/month flat fee (addon) | Custom enterprise level pricing (Elite plan) |
| Gmail Combining | Connects to email | Native Gmail combining |
| Team Scalability | Flexible pricing | Per-user pricing |
When Ayodesk May Be a Good Fit
For Teams Needing HIPAA Compliance
- • HIPAA & BAA at $99/mo flat fee
- • No enterprise-level requirements
- • Predictable monthly cost
- • Advanced security Features on base plans
For Budget-Conscious Teams
- • Affordable monthly rate
- • Predictable pricing model
- • Consistent cost structure
- • Independent of Google Workspace
Ready to Make the Switch?
Try Ayodesk and see the difference yourself
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Use of these names, logos, and brands does not imply endorsement. Pricing and feature information is based on publicly available information at the time of writing and is subject to change. We recommend visiting each provider's official website for the most current information.
This comparison represents our opinion based on our research and experience. Your specific needs and experiences may vary. This page is not intended to be a substitute for professional advice.