Ayodesk Blog - Latest Insights and Trends

Preventing Support Queries by Providing Clear Info Upfront

Many support questions come from customers not knowing certain details of your process or policy. This article shows how to proactively share info so customers can find answers on their own.

1090 words 5m read June 15, 2025

Separating Work and Personal: Should You Use a Personal Phone for Support?

Many micro-business owners start out using their personal phone number for customer calls or texts, which can become intrusive. This article, sparked by threads on r/smallbusiness, recommends separating them. It will highlight solutions like getting a free VOIP number (Google Voice) that you can turn off after hours, or using a dual-SIM phone. It will also cover how to announce a new support number to customers. The goal is to help readers maintain work-life boundaries and professionalism by not giving every customer their personal cell number.

1411 words 7m read June 14, 2025

How to Respond When Customers Complain About Slow Support

When you do take longer than a customer hoped and they say something like Finally! or express frustration, a small team needs to handle it gracefully. This article suggests response templates that acknowledge the delay and refocus on solving the issue. It also advises being transparent if the queue was high and encourages not reacting defensively, but rather empathetically.

1274 words 6m read June 14, 2025

What to Do if Customers Contact You Outside Official Channels

Some customers will try to get attention by messaging the business owner’s personal Facebook or finding their number when you prefer email. This article advises setting polite but firm boundaries.

1129 words 6m read June 14, 2025

Resource Planning: AI Tools For Small Business Forecasting

953 words 5m read June 14, 2025

ChatGPT Lead Generation Guide 2025

Step‑by‑step guide on using ChatGPT and GPT‑4o for modern lead generation

1006 words 5m read June 14, 2025

Sales Communications with ChatGPT for Small Firms

How small firms use ChatGPT to write outreach emails and boost sales communications

1008 words 5m read June 14, 2025