Ayodesk Blog

When (and How) to "Fire" a Customer as a Small Business

Have you ever fired a customer? How do you know when a client is more trouble than they’re worth, and what’s the polite way to do it?

Adapting Your Customer Service Style for Email, Phone, and Chat

What are the best practices for handling customer support across different channels? Should approach or tone differ between an email versus a phone call? We'll show how core courtesy stays the same, but there are channel-specific best practices.

Keeping Track of Customer Communications (Without a Fancy CRM)

How do you keep track of all your customer conversations? I’m losing track of who I replied to.

Taking a Break? How to Manage Customer Support When You’re Away

What do you do about customer inquiries when you’re on vacation or during the holidays? This article helps one-person businesses plan ahead so they can rest easy

Setting Customer Expectations: Preventing Problems Before They Arise

How do I set the right expectations with customers to avoid complaints later (about things like shipping times or support hours)?

Can AI Help Your Small Business Customer Support? (ChatGPT and Beyond)

How to use AI (like ChatGPT) to respond to customer emails or chats? Can it really save time for a small business? Focus on easy, actionable AI tips.

Solo Entrepreneur Support: Balancing Customer Service When You're the Only Employee

if you are a solo business owner wearing all hats. Customer support takes a lot of time, any tips for balancing support with other responsibilities? This article provides time-management and being effective tips for handling support single-handedly.

When (and How) to &quot;Fire&quot; a Customer as a Small Business