Ayodesk Blog - Latest Insights and Trends

What’s the Best Way to Gather Customer Feedback for Your Small Business?

If you're a small business owner then you've probably wondered how to gather and organize feedback from users and customers to improve your small business offerings.

1283 words 6m read April 12, 2025

Handling Negative Reviews Gracefully (and Protecting Your Reputation)

If you're a small business owner then you've probably dealt with negative reviews. This article shares tips on how to handle them gracefully and protect your reputation.

Refund Request Dilemmas: Enforcing Your Policy Without Losing the Customer

If you're a small business owner then you've probably faced a customer who missed using their prepaid sessions and now wants a refund after the expiration date. This article discusses best practices for handling refund or compensation requests when the business technically isn’t at fault. Learn how to reference your policy gently, when to offer credits or compromises, and how to maintain goodwill while sticking to your terms.

1883 words 9m read April 10, 2025

Dealing with Rude Customers: Tips to Keep Your Cool and Your Business

If you're a small business owner then you've probably dealt with rude customers. This article shares tips on how to handle them professionally and protect your mental health.

1095 words 5m read April 09, 2025

Quality vs. Speed: How a Startup Can Scale Customer Support Without Sacrificing Service

Customer support is often a startup's biggest scaling cost. Big companies get away with bad support, but what if you don't want to sacrifice quality? How do you handle customer support as you grow? This piece dives into a startup founder’s dilemma: maintaining excellent support as the user base expands.

1340 words 7m read April 08, 2025

Do You Have a Phone Number? – Explaining No-Phone Support to Customers

When customers keep asking for phone support, but many cost-conscious startups only provide email or chat. Learn how to reassure customers with fast online help, self-service resources, and the benefits of no phone line.

1123 words 6m read April 07, 2025

Should You Charge for Customer Support? Dealing with 'Free' Advice Overload

If you're struggling with free advice overload then you might be wondering if there's a way to charge people for support. This article discusses strategies like knowledge base creation, paid support tiers, and clear upfront expectations.

1428 words 7m read April 06, 2025