Ayodesk Blog - Latest Insights and Trends

Refund Request Dilemmas: Enforcing Your Policy Without Losing the Customer

If you're a small business owner then you've probably faced a customer who missed using their prepaid sessions and now wants a refund after the expiration date. This article discusses best practices for handling refund or compensation requests when the business technically isn’t at fault. Learn how to reference your policy gently, when to offer credits or compromises, and how to maintain goodwill while sticking to your terms.

Dealing with Rude Customers: Tips to Keep Your Cool and Your Business

If you're a small business owner then you've probably dealt with rude customers. This article shares tips on how to handle them professionally and protect your mental health.

Quality vs. Speed: How a Startup Can Scale Customer Support Without Sacrificing Service

Customer support is often a startup's biggest scaling cost. Big companies get away with bad support, but what if you don't want to sacrifice quality? How do you handle customer support as you grow? This piece dives into a startup founder’s dilemma: maintaining excellent support as the user base expands.

Do You Have a Phone Number? – Explaining No-Phone Support to Customers

When customers keep asking for phone support, but many cost-conscious startups only provide email or chat. Learn how to reassure customers with fast online help, self-service resources, and the benefits of no phone line.

Should You Charge for Customer Support? Dealing with 'Free' Advice Overload

If you're struggling with free advice overload then you might be wondering if there's a way to charge people for support. This article discusses strategies like knowledge base creation, paid support tiers, and clear upfront expectations.

When Is Enough Enough? Setting Boundaries in Customer Service

If you really want your customers to be happy but you also want to protect your business, where do you draw the line? Small business owners struggle with how far to go for a customer. This article uses a real scenario to discuss when it's appropriate to say 'no' or hold the line on policies. Readers will learn how to balance going the extra mile with protecting their business, offering great service without letting one demanding client derail operations.

Outsourcing Customer Service – Pros, Cons, and Tips for Small Businesses

If you need need to cut expenses then and outsourcing customer support looks perfect and could save 85% of what you pay staff. But what should one expect? This article examines the upsides and downsides of outsourcing your support for small business. We also discuss best practices for compliance, cost, and more.