Learning How AI Transforms Businesses World Wide
We put about 5–15% of our time on customer support... We are a small company, 10 people... looking into ways to make use of an LLM to manage it. How would you approach this?...
Learn how One-Time Passwords (OTP) and Two-Factor Authentication (2FA) provide enhanced protection against unauthorized access....
What if customer support is important but you have a very tight budget. What are some cost-effective ways a startup can provide good customer service without breaking the bank? This closing article compiles frugal tips drawn from many real discussions. It will reassure readers that you don't need a ...
We offer a free tier of our software, but supporting free users is taking a lot of time. Should we limit support for free users, and if so, how do we do that fairly? Freemium models and small teams can lead to tough choices. In this article, we look at strategies like clearly tiering support (e.g. p...
How do I tell a customer politely that they're using the product wrong? Sometimes they blame our product for issues that are actually user error. This scenario is delicate. The article offers tactful ways to educate the customer. Suggestions include: empathizing first, then guiding them step-by-step...
Some of my customers speak Spanish. Solutions for bridging language gaps on a small budget....
If big companies in your industry undercut you on price, but their customer service is terrible. Can better support really help your small business compete? Absolutely, and this article will inspire you with that mindset. We'll discuss how personalized, attentive service can help small businesses st...