Ayodesk Blog

Supporting New Users: Customer Support’s Role in Onboarding for Startups

What’s the best way to support new users of my SaaS so they don’t get confused or give up early? Successful onboarding can make or break customer retention, and this article will answer that question with practical tips. We’ll discuss creating a warm welcome email sequence, offering proactive help (like a first-week "How’s it going?" check-in or a short tutorial call), and common questions new users have. By framing it as a customer support function, we show small SaaS teams how their support reps or founders themselves can guide new customers to find value quickly, reducing churn and increasing satisfaction right from the start.

When (and How) to "Fire" a Customer as a Small Business

Have you ever fired a customer? How do you know when a client is more trouble than they’re worth, and what’s the polite way to do it?

Adapting Your Customer Service Style for Email, Phone, and Chat

What are the best practices for handling customer support across different channels? Should approach or tone differ between an email versus a phone call? We'll show how core courtesy stays the same, but there are channel-specific best practices.

Keeping Track of Customer Communications (Without a Fancy CRM)

How do you keep track of all your customer conversations? I’m losing track of who I replied to.

Taking a Break? How to Manage Customer Support When You’re Away

What do you do about customer inquiries when you’re on vacation or during the holidays? This article helps one-person businesses plan ahead so they can rest easy

Setting Customer Expectations: Preventing Problems Before They Arise

How do I set the right expectations with customers to avoid complaints later (about things like shipping times or support hours)?

Can AI Help Your Small Business Customer Support? (ChatGPT and Beyond)

How to use AI (like ChatGPT) to respond to customer emails or chats? Can it really save time for a small business? Focus on easy, actionable AI tips.