Learning How AI Transforms Businesses World Wide
What if a customer asks something you don’t know how to answer? As a small business owner, you can’t solve every problem on the spot. Honesty and resourcefulness are key. This article will coach support people on handling these moments: admit you don’t have the info yet, assure the customer you’ll f...
When you have a big product launch and your small team is overwhelmed with support questions. This article offers a playbook for high-volume periods. We’ll advise planning ahead: maybe draft help articles or a launch-day FAQ in anticipation of common questions, temporarily enlist extra help (friends...
Do you follow up with customers after resolving their issue? A brief follow-up message can confirm satisfaction and prompt positive reviews. Here’s how....
What’s the best way to support new users of my SaaS so they don’t get confused or give up early? Successful onboarding can make or break customer retention, and this article will answer that question with practical tips. We’ll discuss creating a warm welcome email sequence, offering proactive help (...
Have you ever fired a customer? How do you know when a client is more trouble than they’re worth, and what’s the polite way to do it?...
What are the best practices for handling customer support across different channels? Should approach or tone differ between an email versus a phone call? We'll show how core courtesy stays the same, but there are channel-specific best practices....
How do you keep track of all your customer conversations? I’m losing track of who I replied to....