Ayodesk Blog - Latest Insights and Trends

Handling Customer Support on Social Media: Dos and Don’ts for Small Businesses

If you're a small business owner then you've probably wondered how to handle customer support on social media. This article discusses how to integrate social media DMs into your support workflow.

How to Encourage Customer Reviews and Referrals (Through Great Service)

If you're a small business owner then you've probably wondered how to encourage customer reviews and referrals. This article discusses how to gently solicit reviews: follow-up emails, small incentives (like a discount on next purchase), and simply making it super easy to leave feedback.

Turning a Bad Customer Experience Around: How to Make Things Right

If you're a small business owner then you've probably made mistakes. This article discusses how to apologize and recover from a bad customer experience. It covers sincere apologizing, offering a quick fix or compensation (refund, replacement, bonus), and the importance of follow-up. Even if you slip up, a well-handled complaint can create an even more loyal customer.

DIY Customer FAQ: Reducing Repetitive Questions with a Knowledge Base

If you're a small business owner then you've probably wondered how to reduce repetitive questions and help customers. This article discusses how to create a simple FAQ or help center to reduce repetitive questions and help customers.

When to Hire Your First Customer Support Rep (and How to Know You’re Ready)

If you're a startup founder then you've probably wondered when it's time to hire a dedicated customer support rep. This article provides signs it's time to get help, along with creative solutions if you’re almost ready and tips on affording that first hire.

Do You Really Need 24/7 Support? Setting the Right Service Hours as a Startup

If you're a small business owner then you've probably wondered if you need 24/7 support. This article discusses how to set the right service hours without burning out your team.

HIPAA Compliance in Customer Support: Basics for Small Businesses

If you're a small business owner in healthcare then you've probably wondered how to keep support communications HIPAA-compliant and protect patient data during helpdesk exchanges. This article outlines needed steps.