Ayodesk Blog - Latest Insights and Trends

Training Customer Support Reps With AI

How AI tools help train new support reps through past emails and scenario simulations

1213 words 6m read June 16, 2025

Supporting Free vs. Paid Users: How a Small Team Can Balance Service Levels

Freemium startups often ask if they should spend much time supporting non-paying users. This article explores how to give everyone help, but prioritize your limited resources. It might suggest community forums or self-help for free users, while offering guaranteed email support for paid customers. Citing advice from founders who struggled with this, it will make clear that while every user matters, a small team must focus on those who sustain the business, all while automating help for the rest so they’re not ignored either.

1494 words 7m read June 16, 2025

How to Communicate Delays or Slow Response to Customers Honestly

When you know you’re running behind (shipments are late or support tickets are backlogged), honesty is the best policy. This article advises on messaging delays to customers to maintain trust. It will include an example of a frank but polite notification. By being upfront, you set expectations and most reasonable customers will understand.

1156 words 6m read June 16, 2025

'Where is My Order?' – Handling Repetitive Shipping Questions When You’re Understaffed

Shipping and order status questions can flood small e-commerce support teams. This article suggests ways to preempt these inquiries, including automated tracking updates and simple order-status lookups. It also covers how to draft a friendly, templated response for 'Where is my package?' so a small team can answer quickly and consistently.

1281 words 6m read June 15, 2025

Making Sure Your Support Emails Sound Friendly (Even When You’re Busy)

Tips to keep a warm tone in customer communications, even when you’re pressed for time.

1044 words 5m read June 15, 2025

Scripting and Automation with AI

How AI empowers non-programmers to create simple scripts and tools

1092 words 5m read June 15, 2025

Sales Funnels and Landing Pages with AI

How AI helps create effective sales funnels and landing pages

1173 words 6m read June 15, 2025