Gorgias vs Ayodesk
Comparing e-commerce focused and general-purpose help desk solutions
Key Considerations
Pricing Structure
Gorgias uses ticket-volume based pricing (e.g., monthly limits on tickets). Ayodesk offers subscription starting at $9/month.
Industry Focus
Gorgias is specifically designed for e-commerce businesses. Ayodesk is built as a general-purpose help desk with HIPAA compliance.
Compliance Options
Gorgias does not currently advertise HIPAA compliance as a standard feature. Ayodesk includes HIPAA compliance in its standard offering at a flat fee.
Feature Comparison
| Feature | Ayodesk | Gorgias |
|---|---|---|
| Advanced Security audit logs, ip whitelisting, 2FA, encryption, roles |
Included in base $9/mo plan | Not advertised as a standard feature |
| Pricing Model | Starts at $9/month | Ticket-volume based tiers |
| HIPAA Compliance and BAA | $99/month flat fee (addon) | Not advertised as a standard feature |
| Primary Focus | General-purpose, HIPAA-ready | E-commerce support |
| Healthcare Use Case | Designed for PHI handling | Not specifically designed for PHI |
When Ayodesk May Be a Good Fit
For Healthcare & Regulated Industries
- • HIPAA & BAA at $99/mo flat fee
- • Designed for secure data handling
- • Suitable for sensitive information
- • Compliance documentation available
For Predictable Pricing Needs
- • No ticket volume limitations
- • Consistent monthly cost
- • No overage concerns
- • Simplified budgeting
Ready to Make the Switch?
Try Ayodesk and see the difference yourself
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Use of these names, logos, and brands does not imply endorsement. Pricing and feature information is based on publicly available information at the time of writing and is subject to change. We recommend visiting each provider's official website for the most current information.
This comparison represents our opinion based on our research and experience. Your specific needs and experiences may vary. This page is not intended to be a substitute for professional advice.