Ayodesk Blog - Latest Insights and Trends

Supporting Less Tech-Savvy Customers Without Overloading Your Team

One customer said he ‘didn’t want to read the manual, he just wanted to press a button and make money’. Some customers need extra patience and simpler explanations.

1149 words 6m read June 11, 2025

Employee Performance Review Assistance with AI

How AI assists in creating thorough and balanced employee performance reviews

839 words 4m read June 11, 2025

What to Do When Customers Ignore Your Instructions or FAQ

Tactics to improve the chances customers follow support instructions

1116 words 6m read June 11, 2025

Steering Customers to Your Preferred Support Channel (with Limited Resources)

Learn how to gently funnel customers toward the support channel that is easiest for your small team to handle. Look at pros and cons of each channel and how to announce channel changes.

1278 words 6m read June 11, 2025

Personalized Customer Experience: How AI Systems Remember Preferences

Small businesses use AI to remember customer preferences and tailor service

837 words 4m read June 11, 2025

Hiring Freelance/On-Demand Support Help During Busy Periods

When ticket volume spikes but not consistently enough to justify a full hire, on-demand support can fill the gap. This article explains how small businesses can find temporary support, train freelancers quickly, define the scope of responsibilities, and make sure data privacy.

1502 words 8m read June 10, 2025

Language Translation for Support

How AI solutions help small tour companies translate customer inquiries and responses in real time

992 words 5m read June 10, 2025