Ayodesk Blog - Latest Insights and Trends

Career Development Coaching

Taking Time Off When You are the Only Support Person (Planning Coverage)

A question that often comes up in one-person support teams: What do you do when you need a vacation or fall ill? This article outlines practical strategies for arranging coverage, notifying customers of reduced availability, and preparing a knowledge base to keep things running smoothly.

How ChatGPT Helps Refine Brand Voice and Strategy

Cross-Industry Ethical Use of AI and Trust Building

1107 words 6m read May 29, 2025

Using Top-Notch Service as a Competitive Advantage

I am a small business owner, but man, I have to say that so many businesses just have terrible customer service. This article argues that small businesses can beat larger competitors by offering personalized, attentive support. The piece will give practical ways to capitalize on that, like remembering repeat customers’ preferences and going the extra mile, which a big box competitor might not do.

1010 words 5m read May 29, 2025

Handling Customer Support While Working a Day Job

How do you manage customer service for your business when you have a day job? Look at practical tips and creative solutions for side-hustlers.

1310 words 7m read May 29, 2025

Using Virtual Assistants for Customer Service Coverage

Yo. Upwork, Philippines. Thank me later. In this article, a small business owner shares how they outsourced some support workload to a virtual assistant overseas. The piece will look at the practicalities of hiring freelance help for tasks like answering basic emails or processing orders. It will address concerns like training, quality control, and data security, so readers know how to maintain quality even when delegating to a VA.