Contact Center AI Support Tools

Unified communications and contact center for global enterprises. 8x8 provides UCaaS and CCaaS with global PSTN coverage in 55+ countries. Features video meetings, contact center, AI analytics. Public company. Enterprise pricing with global deployment capabilities.

Aircall is an SMB-focused cloud phone system with simple setup and strong CRM integrations.

AWS cloud contact center with pay-per-use pricing. Amazon Connect is AWS contact center service with pay-per-minute pricing. Features AI via Amazon Lex, Contact Lens for analytics, workforce management. Integrates with AWS ecosystem.

Legacy enterprise communications transitioning to cloud contact center. Avaya provides enterprise communications including Avaya Experience Platform for cloud contact center. Legacy on-premise market leader transitioning to cloud. Enterprise pricing.

Communications APIs and infrastructure provider. Bandwidth provides voice, messaging APIs with own network infrastructure. Powers other CPaaS providers. Enterprise focus. Public company.

Workforce optimization suite with WFM and analytics. Calabrio provides workforce management, quality management, analytics, workforce engagement. Enterprise contact center focus. Competes with NICE, Verint.

Enterprise contact center integrated with Cisco Webex ecosystem. Cisco Webex Contact Center provides cloud contact center with AI, WFM, analytics integrated with Webex collaboration suite. Features Webex AI Agent, journey analytics. Enterprise pricing.

Chat commerce and messaging platform. Clickatell provides chat commerce platform with WhatsApp, SMS, messaging. Features payments, commerce flows. South Africa origins, global.

Conversational AI platform focused on banking and financial services. Clinc specializes in conversational AI for banking and financial services. Features voice and text AI, banking-specific intents, security compliance. Ann Arbor, Michigan-based.

Cloud phone system for sales and support teams. CloudTalk provides cloud phone for sales and support with 160+ international numbers, call recording, IVR, integrations with CRMs. European company (Prague). Pricing from $25/user/month. SMB to mid-market focus.

Dutch communications platform with messaging and payments. CM.com provides messaging, payments, ticketing with WhatsApp, SMS, voice APIs. Netherlands-based, public company. European focus.

Emotion AI for contact center conversations. Cogito provides real-time emotional intelligence AI that guides agents based on caller emotion. Features real-time alerts, behavioral guidance.

Real-time AI coaching for contact centers. Cresta provides real-time coaching with AI suggestions during calls. Features quality management, conversation intelligence. Enterprise contact center focus.

Dialpad is a unified communications platform with built-in AI transcription and conversation intelligence.

AI for dental practice phone calls. Elto provides AI phone answering for dental practices. Handles scheduling, insurance verification, patient questions. Healthcare-specific voice AI.

Five9 is a leading enterprise cloud contact center platform with advanced outbound capabilities and workforce management.