AI Support Tools tagged open-source
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11 items
Open source community forum platform. Discourse provides modern forum software (open source) for community discussions. Features gamification, moderation, integration. Self-hosted free, hosted from $100/month.
Free open source help desk alternative to Help Scout. FreeScout is self-hosted Help Scout alternative with shared inbox, knowledge base, automation. PHP-based, easy to install. Completely free and open source. Module marketplace for extensions. Active community development.
Open source help desk focused on privacy and self-hosting. Helpy provides open source customer support with ticketing, knowledge base, community forums. Privacy-focused with self-hosting emphasis. Rails-based. Docker deployment available. Pro version adds AI features.
Open source workflow automation. n8n provides open source automation with self-hosting option. Features 400+ integrations, code nodes. Fair-code license.
Popular open source help desk and ticketing system. osTicket is widely-used open source ticketing system with email piping, custom fields, help topics, SLA. Free self-hosted or cloud hosting available. Large community. Good for organizations wanting open source help desk.
Enterprise service management platform with open source heritage. OTRS provides enterprise service management (ITSM, customer service) with commercial platform. Originated as open source (OTRS Community Edition discontinued). Features ticket management, automation, CMDB.
Open source conversational AI framework for developers. Rasa provides open source framework for building contextual AI assistants. Features customizable NLU, dialog management, on-premise deployment for data control. $70M+ raised. Offers Rasa Pro for enterprise features.
Open source team communication with omnichannel. Rocket.Chat provides open source team chat with omnichannel customer engagement (web, WhatsApp, email, social). Self-hosted or cloud. Community and enterprise editions.
Open source help desk built on Symfony framework. UVdesk provides open source help desk with ticket management, knowledge base, multi-channel support. Built on Symfony PHP framework. Open source community edition or SaaS version. E-commerce integrations available.
Open source CRM with sales, marketing, and support. Vtiger provides CRM with sales, marketing automation, and help desk. Open source edition available. Cloud pricing from $12/user/month. India-based company.
Open source help desk with modern interface and multi-channel support. Zammad provides open source help desk with web-based interface, email/phone/chat/Twitter support, knowledge base, reporting. German company. Self-hosted (free) or hosted from €5/agent/month.