Analytics & Survey AI Support Tools

AI for analyzing customer feedback at scale. Anecdote provides AI analysis of customer feedback from reviews, support tickets, surveys. Features theme detection, sentiment, insights. Product feedback analysis.

NPS and customer feedback platform with frontline focus. AskNicely provides NPS platform with focus on frontline team engagement. Features real-time feedback, coaching workflows, leaderboards. Integrates with CRMs. Enterprise pricing focus.

Social media monitoring and brand mention tracking. Brand24 provides social listening and media monitoring across social, news, blogs, forums. Features sentiment analysis, influencer identification, alerts. Polish company. Pricing from $119/month.

Simple chatbot builder for lead collection and surveys. Collect.chat provides simple drag-drop chatbot builder focused on lead collection, surveys, and appointment booking. No coding required. Features templates, integrations with CRMs and tools.

One-click feedback surveys for email and tickets. Customer Thermometer provides simple one-click feedback embedded in emails and tickets. Customers click emoji/icons to rate. Integrates with helpdesks. Simple approach with high response rates. Pricing from $39/month.

Delighted is a Qualtrics-owned NPS and customer feedback platform purpose-built for experience metrics.

Customer feedback analytics with AI. Enterpret provides AI-powered customer feedback analysis aggregating support tickets, reviews, surveys. Features custom taxonomy, trend detection.

Digital experience intelligence with session replay. FullStory provides session replay, heatmaps, analytics for understanding customer behavior. Support use: seeing what customer experienced.

Co-browsing and session replay for customer support. Fullview provides co-browsing, session replay, console logs for support debugging. Features one-click customer screen access. Intercom, Zendesk integration.

Salesforce-integrated customer feedback platform. GetFeedback (Momentive/SurveyMonkey) provides customer feedback with deep Salesforce integration. Features surveys, analytics, CX program management. Enterprise pricing. Strong Salesforce ecosystem focus.

Knowledge base software with advanced customization and analytics. Helpjuice provides knowledge base with extensive customization, analytics, intelligent search. Features multi-language, multi-branding. Pricing from $120/month for 4 users.

Website behavior analytics with heatmaps, recordings, and feedback. Hotjar provides heatmaps, session recordings, and feedback widgets for understanding website behavior. Features surveys, user interviews. Contentsquare company. Pricing from free to $99/month.

AI-powered customer intelligence from feedback. Idiomatic provides AI analysis of customer feedback and support tickets. Features custom taxonomies, root cause analysis, trend detection.

In-product surveys for user research. Iterate provides in-app surveys for user feedback, NPS, research. Features targeting, analysis. Product research focus.

Knowledge base with contextual help widget and search analytics. KnowledgeOwl provides knowledge base with contextual help widget, search analytics, PDF export. Features article versioning, access control. Family-owned company. Pricing from $79/author/month.

Lexalytics is an enterprise NLP and text analytics platform (InMoment company) with deep language support and intent explanation.