AI Support Tools tagged contact-center

Unified communications and contact center for global enterprises. 8x8 provides UCaaS and CCaaS with global PSTN coverage in 55+ countries. Features video meetings, contact center, AI analytics. Public company. Enterprise pricing with global deployment capabilities.

AWS cloud contact center with pay-per-use pricing. Amazon Connect is AWS contact center service with pay-per-minute pricing. Features AI via Amazon Lex, Contact Lens for analytics, workforce management. Integrates with AWS ecosystem.

Legacy enterprise communications transitioning to cloud contact center. Avaya provides enterprise communications including Avaya Experience Platform for cloud contact center. Legacy on-premise market leader transitioning to cloud. Enterprise pricing.

Workforce optimization suite with WFM and analytics. Calabrio provides workforce management, quality management, analytics, workforce engagement. Enterprise contact center focus. Competes with NICE, Verint.

Enterprise contact center integrated with Cisco Webex ecosystem. Cisco Webex Contact Center provides cloud contact center with AI, WFM, analytics integrated with Webex collaboration suite. Features Webex AI Agent, journey analytics. Enterprise pricing.

Emotion AI for contact center conversations. Cogito provides real-time emotional intelligence AI that guides agents based on caller emotion. Features real-time alerts, behavioral guidance.

Real-time AI coaching for contact centers. Cresta provides real-time coaching with AI suggestions during calls. Features quality management, conversation intelligence. Enterprise contact center focus.

Customer experience platform with AI coaching. Happitu provides CX platform with real-time agent coaching, workflows, analytics. Features screen pops, guidance during calls.

Cloud workforce management for contact centers. Injixo provides cloud WFM with forecasting, scheduling, intraday management. German company (ivx Group). Contact center focus with flexible pricing.

Contact center AI for QA and analytics. Level AI provides AI-powered QA, analytics, agent assist for contact centers. Features automated scoring, coaching insights. Modern alternative to legacy QA.

Enterprise workforce management from NICE. NICE WFM provides forecasting, scheduling, intraday management, performance for large contact centers. Part of NICE CXone. Enterprise scale.

German conversational AI platform for contact center automation. Parloa provides voice and chat AI for contact centers with focus on natural conversations. German company with European enterprise focus. Features AI phone agents, analytics. Raised $66M. Strong in DACH region.

Voice AI platform for automating contact center phone calls. Replicant provides AI voice agents for contact center call automation. Focuses on replacing Tier 1 phone support. Features natural conversation, integrations with contact centers. San Francisco-based.

Programmable contact center built on Twilio APIs for custom deployments. Twilio Flex is fully programmable contact center built on Twilio's communication APIs. Allows complete customization of agent experience, routing, integrations. Pay-per-hour or per-user pricing.

Enterprise conversational AI with emotion and sentiment analysis. Uniphore provides conversational service automation with emotion AI and sentiment analysis. Features voice biometrics, agent assist, sales assist. $610M raised. Enterprise focus on contact centers. Palo Alto-based.

Communications platform with APIs and contact center from Ericsson. Vonage provides communications APIs and Vonage Contact Center. Owned by Ericsson (acquired 2022 for $6.2B). Features programmable voice, video, messaging APIs plus packaged contact center.