AI Support Tools tagged enterprise

AI digital workers for sales development. 11x provides AI SDRs (sales development reps) that automate outreach, qualification, meeting booking. Features Alice (SDR) and Jordan (phone). Enterprise sales automation.

Unified communications and contact center for global enterprises. 8x8 provides UCaaS and CCaaS with global PSTN coverage in 55+ countries. Features video meetings, contact center, AI analytics. Public company. Enterprise pricing with global deployment capabilities.

Enterprise real-time messaging infrastructure. Ably provides enterprise real-time messaging with guaranteed delivery, presence, history. Features edge network, compliance. Enterprise focus.

Unified customer engagement platform with live chat, video, and co-browsing. Acquire provides unified customer engagement with live chat, video chat, co-browsing, chatbot. Features single view of customer across channels. Targets enterprise customer service and sales teams.

(See Ada entry above - this is the same company) Ada Support and Ada are the same company - Ada is the current brand. AI-native enterprise customer service platform with Reasoning Engine, 50+ languages, and $1.2B valuation. Toronto-based.

Product management with ideas portal. Aha! provides product management with roadmaps, ideas portal for feature requests. Features strategy, backlog, releases. Enterprise product management.

AWS cloud contact center with pay-per-use pricing. Amazon Connect is AWS contact center service with pay-per-minute pricing. Features AI via Amazon Lex, Contact Lens for analytics, workforce management. Integrates with AWS ecosystem.

Enterprise conversational AI with emotional intelligence and process automation. Amelia (formerly IPsoft) offers enterprise conversational AI claiming emotional intelligence and context understanding. Features IT service automation, customer engagement, process automation.

Product analytics platform for understanding user behavior. Amplitude provides product analytics with behavioral cohorts, funnels, retention. Features session replay, experimentation. Enterprise focus.

AI safety company providing Claude AI models. Anthropic provides Claude AI models known for safety and helpfulness. API for building AI applications. Enterprise plans with compliance. Competes with OpenAI.

Work management for teams. Asana provides project and work management with tasks, timelines, portfolios. Features goals, automation, AI. Public company.

NPS and customer feedback platform with frontline focus. AskNicely provides NPS platform with focus on frontline team engagement. Features real-time feedback, coaching workflows, leaderboards. Integrates with CRMs. Enterprise pricing focus.

Legacy enterprise communications transitioning to cloud contact center. Avaya provides enterprise communications including Avaya Experience Platform for cloud contact center. Legacy on-premise market leader transitioning to cloud. Enterprise pricing.

Communications APIs and infrastructure provider. Bandwidth provides voice, messaging APIs with own network infrastructure. Powers other CPaaS providers. Enterprise focus. Public company.

Enterprise remote support with security focus. BeyondTrust provides secure remote support for enterprise. Features privileged access, audit trails, compliance. Security-focused.

Enterprise ITSM with cognitive automation from BMC. BMC Helix provides enterprise ITSM with cognitive automation, multi-cloud management. Legacy enterprise vendor with modern cloud platform. Competes with ServiceNow for large enterprise market.