AI Support Tools tagged enterprise

Unified communications and contact center for global enterprises. 8x8 provides UCaaS and CCaaS with global PSTN coverage in 55+ countries. Features video meetings, contact center, AI analytics. Public company. Enterprise pricing with global deployment capabilities.

Unified customer engagement platform with live chat, video, and co-browsing. Acquire provides unified customer engagement with live chat, video chat, co-browsing, chatbot. Features single view of customer across channels. Targets enterprise customer service and sales teams.

AWS cloud contact center with pay-per-use pricing. Amazon Connect is AWS contact center service with pay-per-minute pricing. Features AI via Amazon Lex, Contact Lens for analytics, workforce management. Integrates with AWS ecosystem.

Enterprise conversational AI with emotional intelligence and process automation. Amelia (formerly IPsoft) offers enterprise conversational AI claiming emotional intelligence and context understanding. Features IT service automation, customer engagement, process automation.

NPS and customer feedback platform with frontline focus. AskNicely provides NPS platform with focus on frontline team engagement. Features real-time feedback, coaching workflows, leaderboards. Integrates with CRMs. Enterprise pricing focus.

Legacy enterprise communications transitioning to cloud contact center. Avaya provides enterprise communications including Avaya Experience Platform for cloud contact center. Legacy on-premise market leader transitioning to cloud. Enterprise pricing.

Communications APIs and infrastructure provider. Bandwidth provides voice, messaging APIs with own network infrastructure. Powers other CPaaS providers. Enterprise focus. Public company.

Enterprise remote support with security focus. BeyondTrust provides secure remote support for enterprise. Features privileged access, audit trails, compliance. Security-focused.

Enterprise ITSM with cognitive automation from BMC. BMC Helix provides enterprise ITSM with cognitive automation, multi-cloud management. Legacy enterprise vendor with modern cloud platform. Competes with ServiceNow for large enterprise market.

Nordic enterprise conversational AI platform with no-code virtual agent builder. Boost.ai offers no-code conversational AI for enterprise customer service and internal support. Nordic company (Norway) serving banking, insurance, telecom.

Enterprise social listening and consumer intelligence platform. Brandwatch provides enterprise social listening, consumer research, influencer marketing. Cision company. Features AI-powered insights, trend analysis. Enterprise pricing.

Workforce optimization suite with WFM and analytics. Calabrio provides workforce management, quality management, analytics, workforce engagement. Enterprise contact center focus. Competes with NICE, Verint.

Enterprise contact center integrated with Cisco Webex ecosystem. Cisco Webex Contact Center provides cloud contact center with AI, WFM, analytics integrated with Webex collaboration suite. Features Webex AI Agent, journey analytics. Enterprise pricing.

Co-browsing SDK for mobile and web support. Cobrowse.io provides co-browsing SDK for iOS, Android, web with agent tools for remote support. Features full-device access, annotation. Enterprise pricing.

Omnichannel customer engagement platform with on-premise deployment option. Comm100 provides live chat, chatbot, ticketing, knowledge base with both cloud and on-premise deployment for organizations requiring data control. Features AI-powered chatbot, audio/video chat.

Real-time AI coaching for contact centers. Cresta provides real-time coaching with AI suggestions during calls. Features quality management, conversation intelligence. Enterprise contact center focus.