AI Support Tools tagged enterprise

AI speech recognition API with high accuracy for enterprise. Deepgram provides enterprise speech recognition API with real-time transcription, custom model training. Claims faster and more accurate than alternatives. $85M+ raised. Developer-focused with enterprise features.

Digital experience intelligence with session replay. FullStory provides session replay, heatmaps, analytics for understanding customer behavior. Support use: seeing what customer experienced.

Enterprise customer success platform for reducing churn. Gainsight provides customer success with health scores, automation, journey orchestration, community. Enterprise pricing. Market leader in customer success category.

Salesforce-integrated customer feedback platform. GetFeedback (Momentive/SurveyMonkey) provides customer feedback with deep Salesforce integration. Features surveys, analytics, CX program management. Enterprise pricing. Strong Salesforce ecosystem focus.

Knowledge base software with advanced customization and analytics. Helpjuice provides knowledge base with extensive customization, analytics, intelligent search. Features multi-language, multi-branding. Pricing from $120/month for 4 users.

Social media management platform with customer engagement features. Hootsuite provides social media management with scheduling, monitoring, inbox for customer engagement. Acquired Heyday for conversational AI. Pricing from $99/month. SMB to enterprise.

Conversational AI with proprietary symbolic AI technology and knowledge management. Inbenta uses proprietary symbolic AI (not just ML) for conversational AI and knowledge management. Features chatbot, search, knowledge base. Claims 95%+ accuracy in intent detection.

IT automation platform with service management and security. Ivanti Neurons provides IT automation across service management, endpoint management, security. AI-powered insights and automation. Enterprise focus. Part of broader Ivanti portfolio.

Enterprise communications platform from Italy. Kaleyra provides CPaaS with SMS, voice, WhatsApp, video. Strong in India, Europe. Tata Communications company.

Enterprise customer engagement platform with community and social. Khoros provides enterprise customer engagement across social, messaging, community, care. Features unified inbox, AI, community platforms. Former Spredfast + Lithium. Enterprise pricing.

Enterprise conversational AI platform with XO Platform for building virtual assistants. Kore.ai provides XO Platform for building enterprise virtual assistants across customer and employee experience. Features low-code builder, NLU, integration framework. Gartner recognized.

Enterprise conversational AI platform with Conversational Cloud for messaging at scale. LivePerson is enterprise conversational AI platform serving major brands with Conversational Cloud. Features AI-powered messaging across web, in-app, SMS, social channels.

Remote support software for IT and customer service. LogMeIn Rescue provides remote desktop support, live camera sharing, mobile support. IT support and customer service use cases. GoTo company.

Patient engagement platform for healthcare systems. Luma Health provides patient scheduling, communication, referral management for health systems. Features AI-powered outreach, EHR integration. Enterprise healthcare focus.

IT help desk and service management from Zoho's enterprise division. ManageEngine ServiceDesk Plus provides ITSM with incident, problem, change management, CMDB, asset management. Part of ManageEngine (Zoho). On-premise or cloud deployment. Serves IT departments and MSPs.

Media intelligence platform with social listening and PR monitoring. Meltwater provides media monitoring across social, news, broadcast, print. Features influencer discovery, social analytics. Enterprise pricing. Public company focused on PR and communications teams.