AI Support Tools tagged enterprise

Secure remote support acquired by BeyondTrust. Bomgar was enterprise remote support, acquired by BeyondTrust. Now BeyondTrust Remote Support. Enterprise security focus.

Nordic enterprise conversational AI platform with no-code virtual agent builder. Boost.ai offers no-code conversational AI for enterprise customer service and internal support. Nordic company (Norway) serving banking, insurance, telecom.

Enterprise social listening and consumer intelligence platform. Brandwatch provides enterprise social listening, consumer research, influencer marketing. Cision company. Features AI-powered insights, trend analysis. Enterprise pricing.

Workforce optimization suite with WFM and analytics. Calabrio provides workforce management, quality management, analytics, workforce engagement. Enterprise contact center focus. Competes with NICE, Verint.

Service management platform acquired by Ivanti. Cherwell was service management platform known for flexibility, acquired by Ivanti. Now part of Ivanti Neurons platform. Features codeless customization, service desk, asset management. Existing customers transitioning to Ivanti.

Enterprise contact center integrated with Cisco Webex ecosystem. Cisco Webex Contact Center provides cloud contact center with AI, WFM, analytics integrated with Webex collaboration suite. Features Webex AI Agent, journey analytics. Enterprise pricing.

Revenue platform with conversation intelligence. Clari provides revenue operations with forecasting, pipeline management, conversation intelligence (Wingman acquisition). Enterprise focus.

Co-browsing SDK for mobile and web support. Cobrowse.io provides co-browsing SDK for iOS, Android, web with agent tools for remote support. Features full-device access, annotation. Enterprise pricing.

Enterprise AI platform for building custom AI applications. Cohere provides enterprise LLMs for building custom AI solutions. Command for text, Embed for search, RAG for knowledge. Enterprise security focus.

Omnichannel customer engagement platform with on-premise deployment option. Comm100 provides live chat, chatbot, ticketing, knowledge base with both cloud and on-premise deployment for organizations requiring data control. Features AI-powered chatbot, audio/video chat.

Real-time AI coaching for contact centers. Cresta provides real-time coaching with AI suggestions during calls. Features quality management, conversation intelligence. Enterprise contact center focus.

AI speech recognition API with high accuracy for enterprise. Deepgram provides enterprise speech recognition API with real-time transcription, custom model training. Claims faster and more accurate than alternatives. $85M+ raised. Developer-focused with enterprise features.

Cloud BI platform with app marketplace. Domo provides cloud BI with data integration, dashboards, apps. Features AI, collaboration, mobile. Enterprise pricing.

Field service management for enterprises. FieldAware provides field service with scheduling, mobile, analytics. Features integrations, workflow automation. Enterprise focus.

(See Forethought entry above - SupportGPT is their product) SupportGPT is Forethought's generative AI capability integrated into their enterprise platform. Part of Forethought's Solve, Triage, Assist, and Discover product suite.

Digital experience intelligence with session replay. FullStory provides session replay, heatmaps, analytics for understanding customer behavior. Support use: seeing what customer experienced.