AI Support Tools tagged AI-native

(See Ada entry above - this is the same company) Ada Support and Ada are the same company - Ada is the current brand. AI-native enterprise customer service platform with Reasoning Engine, 50+ languages, and $1.2B valuation. Toronto-based.

Latin American conversational AI platform for customer service automation. Aivo offers AgentBot for customer service automation with strength in Spanish and Portuguese markets. Features AI chatbots, live chat, video chat, voice AI.

Guest messaging platform for hotels and vacation rentals. Akia provides guest messaging with AI, contactless check-in, digital concierge for hotels and vacation rentals. Features PMS integration, upselling.

AWS cloud contact center with pay-per-use pricing. Amazon Connect is AWS contact center service with pay-per-minute pricing. Features AI via Amazon Lex, Contact Lens for analytics, workforce management. Integrates with AWS ecosystem.

AWS service for building conversational interfaces with Alexa technology. Amazon Lex is AWS service for building chatbots and voice bots using same technology as Alexa. Features automatic speech recognition, NLU, AWS integration. Pay-per-use pricing.

Enterprise conversational AI with emotional intelligence and process automation. Amelia (formerly IPsoft) offers enterprise conversational AI claiming emotional intelligence and context understanding. Features IT service automation, customer engagement, process automation.

AI for analyzing customer feedback at scale. Anecdote provides AI analysis of customer feedback from reviews, support tickets, surveys. Features theme detection, sentiment, insights. Product feedback analysis.

Speech-to-text API with advanced AI models for developers. AssemblyAI provides speech-to-text API with speaker diarization, sentiment analysis, topic detection, summarization. Pay-per-minute pricing. Developer-focused.

All-in-one RMM and PSA for MSPs. Atera provides RMM, PSA, remote access, ticketing for managed service providers. AI-powered features. Per-technician pricing.

Conversational AI for marketing and customer engagement. Automat.ai provides conversational AI for marketing automation and customer engagement. Features personalized conversations, product discovery, customer insights. Focus on retail, CPG, beauty brands. Montreal-based company.

AI customer service for e-commerce with automation. Bling provides AI-powered customer service for e-commerce with automation, order tracking, returns. Focus on automation and efficiency. E-commerce specific.

Digital engagement platform now part of Genesys. Bold360 was digital engagement with AI, acquired by Genesys. Now Genesys DX. Features chatbot, knowledge, engagement.

Nordic enterprise conversational AI platform with no-code virtual agent builder. Boost.ai offers no-code conversational AI for enterprise customer service and internal support. Nordic company (Norway) serving banking, insurance, telecom.

AI-powered support automation platform for helpdesk and knowledge management. Capacity provides AI support automation that connects to existing systems (Sharepoint, Google Drive, etc.) to answer questions. Features helpdesk, knowledge base, workflow automation.

Customer success platform merged with Totango. Catalyst was customer success platform with AI, automation, analytics. Merged with Totango in 2024. Technology integrated into Totango platform.

Conversational AI platform for e-commerce customer experience. Certainly offers conversational AI for e-commerce with focus on guided selling and customer support. Features product recommendations, FAQ automation. Copenhagen-based serving European e-commerce. Now part of Dixa.