AI Support Tools tagged AI-native

Enterprise CRM and ERP with customer service capabilities. Microsoft Dynamics 365 provides CRM with Sales, Service, Marketing, plus ERP modules. Deep Microsoft ecosystem integration. Copilot AI features. Enterprise pricing from $50/user/month.

Customer service automation platform focused on travel and retail verticals. Mindsay provides conversational AI for customer service with focus on travel, insurance, and retail. Features no-code bot builder, integrations with CRMs. Paris-based company.

Modern documentation platform with AI for developer docs. Mintlify provides modern documentation with AI search (chat with docs), analytics, custom components. MDX-based. Pricing from free to custom. Y Combinator backed. Popular for dev tool documentation.

Lightweight wiki and knowledge base for team collaboration. Nuclino provides lightweight, fast wiki with real-time collaboration, graph view of connected content, integrations. Sidekick AI for writing and search. Pricing from free to $8/user/month. Clean, minimal interface.

AI analytics for customer service operations. Operative Intelligence provides AI-powered analytics identifying why customers contact support and automation opportunities. Features root cause analysis, predictions.

Enterprise conversational AI within Oracle Cloud ecosystem. Oracle Digital Assistant provides conversational AI for Oracle Cloud applications (ERP, HCM, CX). Features prebuilt skills for Oracle apps, custom bot building, multilingual support. Part of Oracle Cloud platform.

AI meeting transcription and notes. Otter.ai provides meeting transcription with AI summaries, action items, search. Support use: customer call transcription, meeting notes. Free tier, Business from $20/user/month.

German conversational AI platform for contact center automation. Parloa provides voice and chat AI for contact centers with focus on natural conversations. German company with European enterprise focus. Features AI phone agents, analytics. Raised $66M. Strong in DACH region.

Voice AI for enterprise phone support with human-like conversations. PolyAI provides voice assistants for enterprise customer service calls claiming human-like conversations. London-based, $70M+ raised. Focus on hospitality, banking, healthcare.

Enterprise conversational AI with focus on customer engagement and automation. Pypestream provides enterprise messaging and AI for customer engagement. Features secure messaging, AI automation, live agent routing. Focus on insurance, healthcare, financial services.

Website surveys and user research with AI insights. Qualaroo provides targeted website surveys (nudges) with AI-powered sentiment analysis. Features exit surveys, feedback widgets. ProProfs company. Pricing from $99/month.

Business messaging platform with AI for text, chat, and social conversations. Quiq provides business messaging across SMS, web chat, social channels with AI augmentation. Features AI-powered responses, routing, sentiment analysis. Focus on retail and consumer brands.

Open source conversational AI framework for developers. Rasa provides open source framework for building contextual AI assistants. Features customizable NLU, dialog management, on-premise deployment for data control. $70M+ raised. Offers Rasa Pro for enterprise features.

Voice AI platform for automating contact center phone calls. Replicant provides AI voice agents for contact center call automation. Focuses on replacing Tier 1 phone support. Features natural conversation, integrations with contact centers. San Francisco-based.

Quality assurance platform with AI analytics. Scorebuddy provides QA scorecards, AI analytics, coaching for contact centers. Features calibration, reporting, integrations. Irish company.

AI knowledge automation for enterprises. Shelf provides AI-powered knowledge management with content curation, decision trees, analytics. Features GenAI answers, knowledge health monitoring.