AI Support Tools tagged omnichannel
340+ customer support tools, side by side. Filter by category and compare help desks, AI agents, contact centers, chatbots and knowledge tools.
10 items
Unified customer engagement platform with live chat, video, and co-browsing. Acquire provides unified customer engagement with live chat, video chat, co-browsing, chatbot. Features single view of customer across channels. Targets enterprise customer service and sales teams.
Omnichannel customer engagement platform with on-premise deployment option. Comm100 provides live chat, chatbot, ticketing, knowledge base with both cloud and on-premise deployment for organizations requiring data control. Features AI-powered chatbot, audio/video chat.
Shared inbox for email, SMS, WhatsApp, and social channels. Helpwise provides shared inbox across email, SMS, WhatsApp, Facebook, Instagram, live chat. Features automation, assignment, collision detection. Pricing from $15/user/month. Multi-channel shared inbox approach.
Global communications platform with WhatsApp and omnichannel. Infobip provides CPaaS with SMS, WhatsApp, voice, email plus customer engagement platform. Croatian company, global presence.
Omnichannel communications platform for customer engagement. MessageBird (rebranded to Bird) provides omnichannel messaging APIs and customer engagement platform. Features WhatsApp, SMS, voice, email. Amsterdam-based.
Business messaging platform with AI for text, chat, and social conversations. Quiq provides business messaging across SMS, web chat, social channels with AI augmentation. Features AI-powered responses, routing, sentiment analysis. Focus on retail and consumer brands.
Business messaging platform for WhatsApp and social channels. Respond.io provides conversational platform for WhatsApp, Messenger, Instagram, Telegram. Features automation, team inbox, broadcasts. Strong in APAC markets.
Open source team communication with omnichannel. Rocket.Chat provides open source team chat with omnichannel customer engagement (web, WhatsApp, email, social). Self-hosted or cloud. Community and enterprise editions.
Free enterprise-grade chatbot platform with omnichannel deployment. Snatchbot offers free chatbot platform with enterprise features including omnichannel deployment across web, Facebook, Slack, email, SMS. Features NLP, human handoff, analytics.
Omnichannel inbox for WhatsApp, email, social messaging. Trengo provides unified inbox for WhatsApp, email, Instagram, Facebook, live chat. Features automation, team collaboration. Netherlands-based. SMB to mid-market.