Frequently Asked Questions
Frequently Asked Questions
What is Ayodesk?
Ayodesk makes the Ayodesk Support Agent, an AI agent that answers customer questions from your knowledge base in Zendesk, Freshdesk and support email. The site also keeps a directory of 340+ customer support tools, a blog for small support teams and free practice games.
Is the Support Agent available now?
It is in private beta. Join the waitlist on the Support Agent page and we will email you when your spot opens.
Which help desks does the Support Agent work with?
Zendesk, Freshdesk and support email. It also has a REST API for connecting your own tools.
Where does the agent get its answers?
From your knowledge base and support documents. Keep them current and remove conflicting answers before you connect them. Our guide on preparing support documents for an AI agent walks through it.
How much does the Support Agent cost?
Pricing is not published yet. People who join the waitlist during the beta get 50% off the regular price for as long as they stay subscribed.
How is my data protected?
The Security page describes encryption, hosting and access controls for the Support Agent.
How do I add my product to the support tools directory?
Use the Add Your Product button at the top of any page.
What are the Ayodesk games?
Four free browser games for practicing support and security skills: Angry Customer Simulator, Data Defender, Social Engineering Sleuth and Spot the Phish.