AI Support Tools tagged ITSM

Enterprise conversational AI with emotional intelligence and process automation. Amelia (formerly IPsoft) offers enterprise conversational AI claiming emotional intelligence and context understanding. Features IT service automation, customer engagement, process automation.

Enterprise ITSM with cognitive automation from BMC. BMC Helix provides enterprise ITSM with cognitive automation, multi-cloud management. Legacy enterprise vendor with modern cloud platform. Competes with ServiceNow for large enterprise market.

Service management platform acquired by Ivanti. Cherwell was service management platform known for flexibility, acquired by Ivanti. Now part of Ivanti Neurons platform. Features codeless customization, service desk, asset management. Existing customers transitioning to Ivanti.

AI assistant for internal support in Slack. Foqal provides AI-powered internal support (IT, HR, etc.) in Slack. Features automated answers from knowledge bases, ticket creation. Internal support focus.

IT service management with Freddy AI from Freshworks. Freshservice is IT service management (ITSM) platform with Freddy AI for automation. Features incident management, asset management, service catalog. Part of Freshworks ecosystem.

IT support platform with remote access and ticketing. GoTo Resolve provides IT support with remote access, ticketing, automation. Part of GoTo (LogMeIn). IT team focus.

ITIL-aligned service management software. HaloITSM provides ITSM with ITIL alignment, asset management, service catalog. UK company. Features HaloPSA for MSPs.

IT service desk with AI and modern user interface. InvGate Service Desk provides ITSM with AI-powered features, modern UI, workflow automation. Features asset management integration, self-service portal. Argentina-based company serving global market.

IT automation platform with service management and security. Ivanti Neurons provides IT automation across service management, endpoint management, security. AI-powered insights and automation. Enterprise focus. Part of broader Ivanti portfolio.

Atlassian's IT and customer service management with Jira integration. Jira Service Management provides ITSM and customer service with deep Jira integration for development teams. Features queues, SLAs, knowledge base, automation. Virtual Agent AI for self-service.

IT help desk and service management from Zoho's enterprise division. ManageEngine ServiceDesk Plus provides ITSM with incident, problem, change management, CMDB, asset management. Part of ManageEngine (Zoho). On-premise or cloud deployment. Serves IT departments and MSPs.

Enterprise service management platform with open source heritage. OTRS provides enterprise service management (ITSM, customer service) with commercial platform. Originated as open source (OTRS Community Edition discontinued). Features ticket management, automation, CMDB.

Enterprise IT service management leader used by Fortune 500. ServiceNow ITSM is market leader for enterprise IT service management with incident, problem, change, CMDB. Now Assist AI capabilities. 85% of Fortune 500 use ServiceNow. Complex implementation, enterprise pricing.

ITSM and help desk from SolarWinds with IT asset management. SolarWinds Service Desk provides ITIL-aligned service desk with AI, automation, asset management. Features employee service portal, knowledge base. Pricing from $39/technician/month. IT department focus.

IT service management with AI service desk capabilities. SysAid provides ITSM with AI-powered service desk, asset management, automation. Features Copilot for agents, automated ticket handling. Pricing varies by deployment. IT support focus with customer service capabilities.

Service management software for IT, FM, and HR departments. TOPdesk provides service management for IT, facilities, and HR with incident management, asset management, self-service portal. Dutch company serving Europe and global. Various pricing tiers.