Analytics & Survey AI Support Tools

Session replay and frontend monitoring. LogRocket provides session replay, error tracking, product analytics. Support teams watch replays of customer issues. Features console logs, network.

Medallia is an enterprise customer experience management platform with Athena AI engine for predictive insights.

MonkeyLearn is a no-code text analysis platform for sentiment analysis and ticket tagging, now owned by Medallia.

Customer satisfaction surveys embedded in support tickets. Nicereply embeds CSAT, NPS, CES surveys in email signatures and support tickets. Native integrations with Zendesk, Freshdesk, Help Scout, Front. Pricing from $59/month.

AI analytics for customer service operations. Operative Intelligence provides AI-powered analytics identifying why customers contact support and automation opportunities. Features root cause analysis, predictions.

Product experience platform with in-app guides and analytics. Pendo provides product analytics, in-app guides, user feedback for software products. Features adoption tracking, NPS, user onboarding. Enterprise pricing. Product-led growth focus.

Website surveys and user research with AI insights. Qualaroo provides targeted website surveys (nudges) with AI-powered sentiment analysis. Features exit surveys, feedback widgets. ProProfs company. Pricing from $99/month.

Qualtrics XM is an enterprise experience management platform for customer, employee, product, and brand research.

In-product research platform with AI analysis. Sprig provides in-product surveys, session replay, AI analysis. Features replays triggered by feedback. Product research tool.

Sprinklr is an enterprise unified customer experience platform with comprehensive social media customer care across 23+ channels.

Social media management with unified smart inbox for engagement. Sprout Social provides social media management, analytics, and smart inbox for customer engagement. Features listening, advocacy, care. Public company. Pricing from $249/seat/month.

SurveyMonkey is a widely-used survey platform for customer feedback collection alongside support operations.

Customer feedback surveys integrated with support tools. Survicate provides website, email, in-product surveys with integrations to Intercom, Zendesk, HubSpot. Features NPS, CSAT, CES tracking. Polish company. Pricing from free to $99/month.

AI customer feedback analysis for product teams. Syncly provides AI analysis of customer communications identifying trends, issues, opportunities. Features integrations with support and feedback tools.

Social listening and analytics with visual recognition. Talkwalker provides social listening with visual/image recognition (finds logo mentions in images), sentiment analysis, trend tracking. Hootsuite company. Enterprise pricing.

Typeform creates conversational surveys with one-question-at-a-time UX that improves completion rates for customer feedback.