Overview

Typeform creates conversational surveys with one-question-at-a-time UX that improves completion rates for customer feedback.

What it covers

Positioning - beautiful, conversational survey experience (one question at a time) versus traditional form layouts.

Core focus

UX that feels like conversation, significantly higher completion rates than traditional surveys. Core features: form/survey builder, logic jumps and branching, hidden fields, calculator, payments, integrations. Support use cases: CSAT surveys that customers actually complete, NPS collection, customer feedback forms, contact forms.

Integrations

Zapier for helpdesk connections, webhooks, native integrations.

Pricing

Basic (free, limited), Plus $29/month, Business $59/month, Enterprise custom.

Target audience

Brands prioritizing customer experience in feedback collection, teams wanting higher survey completion rates. Compare to SurveyMonkey (traditional), Delighted (NPS-specific).

Pros

Engaging UX, higher completion rates, beautiful design.

Cons

Premium pricing for full features, overkill for simple internal surveys, slower for lengthy surveys.