Overview

MonkeyLearn is a no-code text analysis platform for sentiment analysis and ticket tagging, now owned by Medallia.

What it covers

Positioning - no-code machine learning for text analysis, accessible to non-technical teams. Acquisition: acquired by Medallia, now part of enterprise CX platform. Core capabilities: sentiment analysis, topic classification, keyword extraction, custom text classifiers. Support use cases: automatic ticket sentiment tagging, topic classification for routing, customer feedback analysis, trend identification from support data. Zendesk

Integrations

Native app for automatic analysis of Zendesk tickets.

Pricing

Approximately $299/month starting (verify current after Medallia acquisition).

Target audience

SMB to mid-market teams wanting text analytics without data science resources. Compare to Lexalytics (enterprise), built-in helpdesk sentiment (free but basic).

Pros

No-code accessibility, Zendesk native integration, custom model training.

Cons

Medallia acquisition may affect roadmap, less comprehensive than enterprise tools, pricing post-acquisition unclear.