Overview

Dialpad is a unified communications platform with built-in AI transcription and conversation intelligence.

What it covers

Positioning - AI-first unified communications combining voice, video, messaging, and contact center. Core features: business phone system, video meetings, team messaging, contact center, sales dialer. AI capabilities (core differentiator): real-time transcription during calls, AI CSAT scoring, coaching insights, automated post-call summaries, voice analytics.

Pricing

Standard $23/user/month (billed annually), Pro $35, Enterprise custom. Contact center add-on available. Built-in AI: transcription included in all plans (competitors often charge extra).

Target audience

SMBs wanting unified platform with AI, organizations prioritizing call transcription.

Pros

AI transcription included (not add-on), unified platform (phone + meetings + messaging), modern interface.

Cons

Contact center features less robust than specialists, growing platform still maturing.