Ayodesk Blog - Latest Insights and Trends

Onboarding a New Support Hire (Training in a Small Team Environment)

One day she was alone told a prospect I’m busy can you come back tomorrow Didn’t take down contact info We don’t want to let her go… looking for ideas on what to try

AI in Recruiting and Job Descriptions

How small businesses use AI to create professional job descriptions and interview questions

AI‑Powered Personalized Suggestions for Small E‑commerce Shops

How small online retailers can use AI chatbots and recommendation engines to upsell, cross‑sell, and lift average order value.

842 words 4m read June 04, 2025

How AI Helps Small Brands Define Customer Personas

Using an After-Hours Answering Service to Cover Off-Hours Support

We set up a free Google Voice line... When required to provide our CS line, we just put that down, and the voicemail directs callers to email. This article explains strategies for handling customer calls during non-business hours.

Supporting VIP Clients with a Tiny Support Staff

Small businesses often have a few big customers who provide a large chunk of revenue. This post discusses how to give these VIPs excellent service without neglecting others. Suggestions include creating a priority tag or inbox for VIP emails, setting up a direct line for them (if feasible), or proactively checking in with them. It will balance this with the reality that a small team can’t offer everyone white-glove treatment, so segmenting customers by need or value may be necessary (but done carefully to avoid anyone feeling second-class).

How AI Shapes Graphic Design and Branding