Keeping Track of Customer Communications (Without a Fancy CRM)
How do you keep track of all your customer conversations? I’m losing track of who I replied to.
3 min read
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Should You Upsell During Customer Support Exchanges?
Is it appropriate to upsell or cross-sell during customer support? How can I do it without annoying the customer?
3 min read
Can AI Help Your Small Business Customer Support? (ChatGPT and Beyond)
How to use AI (like ChatGPT) to respond to customer emails or chats? Can it really save time for a small business? Focus on easy, actionable AI tips.
5 min read