Ayodesk Blog - Latest Insights and Trends

Choosing the Right DSS Solution. Build vs Buy and Key Evaluation Criteria

Should you build a custom decision support system or buy an off‑the‑shelf platform? This guide lists the pros and cons, cost factors, and a clear checklist to help you pick the best path.

Are Big Helpdesks Overkill for a Tiny Team? (Zendesk vs. Alternatives)

Our small team started using a big helpdesk but it feels complicated. This article explores lighter tools for a 1–2 person support team, plus trade-offs between strong platforms and simpler solutions.

Using AI Assistants to Automate Support (LLM Scenario)

We put about 5–15% of our time on customer support... We are a small company, 10 people... looking into ways to make use of an LLM to manage it. How would you approach this?

How OTP and 2FA Work – Protecting Your Digital Identity

Learn how One-Time Passwords (OTP) and Two-Factor Authentication (2FA) provide enhanced protection against unauthorized access.

Customer Support on a Shoestring: Cost-Effective Ways to Wow Your Customers

What if customer support is important but you have a very tight budget. What are some cost-effective ways a startup can provide good customer service without breaking the bank? This closing article compiles frugal tips drawn from many real discussions. It will reassure readers that you don't need a huge call center or expensive software to keep customers happy. Topics include: using free or low-cost helpdesk tools, training all team members to handle basic support, using self-service content to reduce workload, and prioritizing personalization (since a heartfelt thank-you costs nothing). It's an encouraging roundup for small business owners looking to deliver great support affordably, tying together the actionable themes from all the previous posts.

Can Customers Support Each Other? Building a Community to Lighten Your Support Load

Has anyone tried creating a customer community or forum for support? Can letting customers help each other reduce my support workload? Inspired by a user who set up an email group where customers helped one another, this article discusses the benefits of peer-to-peer support. We’ll cover starting small, maybe a Facebook group, Discord server, or forum where your users can ask and answer questions. It explains how a community can deflect simple queries (with superfans often chiming in with answers), while you as the business owner moderate and step in for the tougher issues. It’s a fun, modern approach to customer support that can grow loyalty and ease your burden.

Supporting Free Users vs. Paying Customers: Finding the Right Balance

We offer a free tier of our software, but supporting free users is taking a lot of time. Should we limit support for free users, and if so, how do we do that fairly? Freemium models and small teams can lead to tough choices. In this article, we look at strategies like clearly tiering support (e.g. paying customers get guaranteed email support, free users rely on the knowledge base or community answers). We’ll talk about setting up a community forum or FAQ for free users, and maybe office hours or group webinars to assist many at once. The content helps startups make sure their paying clients feel valued while still nurturing free users until they (hopefully) convert, all without stretching support too thin.