Ayodesk Blog - Latest Insights and Trends

Streamline Your Customer Communications: Multi-Channel Support on a Budget

Why is it so hard to find a cheap tool to answer customer queries without monitoring multiple social media inboxes all day? This article addresses the common pain point of scattered customer messages. It explores affordable ways to unify support from email, social media, and live chat into one platform, helping small businesses respond faster and stay organized.

Must-Have Customer Support Tools for Startups

Which customer support tools you may be missing. This article provides an overview of needed support tools including live chat, knowledge base, onboarding aids, feedback collection, and more.

What's the Best Helpdesk Software for a Small Team?

Tell me your favorite helpdesk software for a small team. Should it be cloud-based or on-prem? Many small business owners wonder which affordable help desk to choose. In this piece, we'll highlight popular helpdesk software options tailored for small teams, covering ease of use, cost, and key features, so you can pick a solution that won't overwhelm a startup budget.

Handling Support Overload: Tools and Techniques for Small Business Customer Service

Dealing with customer service overload? I'm curious about your go-to tools and techniques for managing the influx of inquiries. How do you handle repetitive questions that can be a tad frustrating? This article springs from a real user's question and shares actionable strategies, like canned responses, FAQs, and automation, to help small businesses manage high volumes of support tickets without burning out.

Email vs. Support Software – How Should a Small Business Manage Customer Support?

Small business owners often ask, "How do you manage customer support? Do you only use email, or do you prefer using some customer support software?" This article will compare the pros and cons of email support versus dedicated help desk tools, helping startups decide which approach and features fit their needs best.

What Is PHI And How To Protect It

Learn what is PHI, how to identify it, and the needed rules for PHI protection

SOC 2 Compliance Guide for Startups

Learn about SOC 2, why it matters, who must comply, costs, and practical steps to keep customer data secure.