Ayodesk Blog - Latest Insights and Trends

Maintaining a Personal Touch as Your Customer Base Grows

As a small company gains more customers, it's hard to keep up the one-on-one rapport. This article offers tips on scaling that personal feel, from using merge fields in emails to keeping notes on loyal customers and preserving personal follow-ups. An anecdote about a customer leaving a big company for a smaller competitor shows how personalized service can make the difference.

AI Review Response for Retail: Faster Replies, Stronger Local SEO

How to use ChatGPT and other AI tools to answer every customer review, boost trust, and lift local rankings.

AI Helps A Small Brewery Craft An Award‑Winning Pumpkin PieStout

Step‑by‑step guide to using AI for craft beer recipe new idea. Learn how one small brewery won awards with a pumpkin pie stout built on ChatGPT ideas.

Turning Solved Tickets into FAQ Entries (Building Knowledge Over Time)

Learn how converting solved support tickets into FAQ entries builds a strong knowledge base that reduces ticket volume and improves onboarding

Should a Small Team Promise Formal SLAs to Clients?

Look at whether small support teams can realistically commit to strict SLAs, how to negotiate client expectations, and the risks of overpromising response times.

Handling High-Maintenance Customers on a Small Team

Some customers demand disproportionate attention: constant calls or hand-holding. A small team can’t spend all day on one client. This article discusses strategies to manage these customers: setting clear boundaries, maybe a consulting/training fee for excessive help requests, plus streamlined answers through written guides. Advice on politely redirecting overly needy clients without losing them.

Offering Live Chat as a Small Team: Worth It or Not?

Many small businesses consider adding live chat to their website for quick support. This article weighs the pros and cons and explores middle-ground solutions.