Ayodesk Blog - Latest Insights and Trends

Scaling Customer Education (Webinars & Tutorials) to Reduce Support Load

People always pitch ideas like weekly or monthly webinars on basic setup. Usually people don’t have time for it, but if you can fit that somewhere it could help. This idea article discusses proactively educating customers as a way to prevent support issues. For example, a small B2B software team might host a monthly training webinar or release short tutorial videos. It will weigh the effort vs. payoff: while not every customer will attend, those who do might avoid opening tickets. It also suggests recording sessions so the content can be reused (saving the team time in the long run).

AI Tools For Employee Scheduling

Expanding Global Reach with AI-Driven Localized Ads

AI tools help small businesses expand globally by creating quick multilingual content

925 words 5m read June 01, 2025

Complaint Resolution and Triage with AI Chatbots

Code Generation for Apps

How AI helps startups build software quickly with minimal code knowledge

Using ChatGPT to Build or Update Your Knowledge Base Content

How to use ChatGPT to automate customer service and direct it to your knowledge base for drafting help documents. Speed up FAQ article creation with AI while maintaining compliance and accuracy.

Emergency Mode: Handling Sudden Ticket Spikes or Outages as a Small Team

When a service outage or viral surge hits, a small support team can be overwhelmed. This article, inspired by discussions among startup support teams, lays out an 'emergency plan.' It advises setting up an outage status page or banner to proactively inform customers (so they don't all email at once), drafting template responses for the crisis, and if possible, enlisting the whole company to pitch in (all-hands, as mentioned in topic 9). It acknowledges you can't magically do 10x work with the same staff, but communication and prioritization will get you through the spike.