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Using Customer Feedback Surveys (NPS) in a Small Business

Look into a Net Promoter Score (NPS) survey. Ask customers how likely they would recommend your business to another on a scale of 1–10. Many small businesses wonder if they should bother with customer satisfaction surveys. This article will explain NPS and other simple feedback methods that even a small customer base can use. It will quote advice (like the above) and outline how to collect feedback without expensive tools – and how to act on the feedback even if you only get a handful of responses.

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1508 words 8m read May 27, 2025