Managing a Customer Who Is Clearly Wrong (Without Saying 'You are Wrong')
Tactful ways to handle customer misunderstandings or errors without direct blame. Learn how to maintain goodwill and correct mistakes politely.
Learning How AI Transforms Businesses World Wide
Tactful ways to handle customer misunderstandings or errors without direct blame. Learn how to maintain goodwill and correct mistakes politely.
Small dev teams get lots of ideas from users – you can’t do them all immediately. This article advises on how to reply to such suggestions while keeping customers happy.
How small entrepreneurs harness ChatGPT for market research and exploring new product lines
How small firms speed up software maintenance and data migration by letting ChatGPT write one‑off scripts.
Workflow Automation in Small Businesses
Techniques to prompt users for the right info from the start, reducing repeated replies and delays. Perfect for busy support teams.
Imagine a small business gets inquiries in Spanish but no one on the team is fluent. This article suggests practical fixes for building a bilingual approach.