Ayodesk Blog - Latest Insights and Trends

Managing a Customer Who Is Clearly Wrong (Without Saying 'You are Wrong')

Tactful ways to handle customer misunderstandings or errors without direct blame. Learn how to maintain goodwill and correct mistakes politely.

1306 words 7m read June 17, 2025

Responding to Feature Requests You Can’t Implement Soon (Setting Expectations)

Small dev teams get lots of ideas from users – you can’t do them all immediately. This article advises on how to reply to such suggestions while keeping customers happy.

1597 words 8m read June 17, 2025

Using ChatGPT for Market Research and Product Ideation

How small entrepreneurs harness ChatGPT for market research and exploring new product lines

904 words 5m read June 17, 2025

ChatGPT Script Generation Cuts Software Maintenance Time for Small Firms

How small firms speed up software maintenance and data migration by letting ChatGPT write one‑off scripts.

852 words 4m read June 17, 2025

Workflow Automation in Small Businesses

955 words 5m read June 17, 2025

Getting Customers to Provide Necessary Details to Avoid Back-and-Forth

Techniques to prompt users for the right info from the start, reducing repeated replies and delays. Perfect for busy support teams.

1272 words 6m read June 17, 2025

Providing Multilingual Support with an English-Only Team (Using Translation Tools)

Imagine a small business gets inquiries in Spanish but no one on the team is fluent. This article suggests practical fixes for building a bilingual approach.

1096 words 5m read June 16, 2025