Handling Customers Who Spam Every Channel for Attention
Some customers email, then immediately live-chat, then Facebook-message about the same issue, thinking it will get a quicker response. For a small team, this can be overwhelming. This article advises how to manage such situations: pick one channel to respond on and politely inform the customer you’ve addressed their query there (so they know all their messages are being handled as one). It will also talk about possibly consolidating channels on the backend (if you have a helpdesk that shows all exchanges together). Setting expectations with an auto-reply on other channels ('We see you contacted us – please allow us some time to respond') can also help.
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1473 words
7m read
June 18, 2025