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Using Customer Support Wins to Get Positive Reviews or Referrals

Great support can turn customers into evangelists. This article suggests ways to gently encourage happy customers to spread the word. For example, if a customer thanks you for solving a problem, that’s a perfect moment to politely ask for a public review. It will include caution to never pressure, only invite. It may cite a small Etsy shop owner who noted that after exceptional service, customers were more than willing to leave 5-star reviews when asked.

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1267 words 6m read June 19, 2025
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