ChatGPT Cuts Writing Time: How Content Writers Save Hours
Learn how content writers use ChatGPT to cut writing time, sharpen research, and boost SEO.
3 min read
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Proactive Support on a Shoestring: Reaching Out Before Issues Arise
Being proactive (like checking in with customers or providing onboarding help) is often associated with larger Customer Success teams, but this article shows how even a small outfit can do a little of it. It might include an example of a small SaaS that sends a personalized email to new sign-ups after a week to ask if they need help, a low-cost, proactive gesture. It will outline manageable proactive tactics, such as a monthly tips newsletter or a follow-up with customers who haven’t used the product in a while, to pre-empt support issues and reduce churn.
4 min read
Sharing Customer Support Duties in a Small Team (Rotating Responsibilities)
In a very small business, the same person often handles support every day. This article explores the idea of rotating that duty among team members.
4 min read
Predictive Customer Needs
How AI Predicts Customer Needs and Enables Proactive Service
2 min read
Brand Marketing: Repurposing Content with ChatGPT
Step‑by‑step guide to repurpose blog posts into social, email, and script assets with ChatGPT
2 min read
ChatGPT in Consulting: Fast Market Analysis and Strategic Planning
A step‑by‑step guide that shows consultants how to use ChatGPT for data‑driven market analysis, SWOT work, and sharper client advice.
3 min read
Personalized Offers With AI Tools
Personalized Offers With AI Tools
2 min read
Supporting Less Tech-Savvy Customers Without Overloading Your Team
One customer said he ‘didn’t want to read the manual, he just wanted to press a button and make money’. Some customers need extra patience and simpler explanations.
4 min read
What to Do When Customers Ignore Your Instructions or FAQ
Tactics to improve the chances customers follow support instructions
3 min read