Ayodesk Blog - Latest Insights and Trends

Keeping Track of Customer Communications (Without a Fancy CRM)

How do you keep track of all your customer conversations? I’m losing track of who I replied to.

Taking a Break? How to Manage Customer Support When You’re Away

What do you do about customer inquiries when you’re on vacation or during the holidays? This article helps one-person businesses plan ahead so they can rest easy

Setting Customer Expectations: Preventing Problems Before They Arise

How do I set the right expectations with customers to avoid complaints later (about things like shipping times or support hours)?

Can AI Help Your Small Business Customer Support? (ChatGPT and Beyond)

How to use AI (like ChatGPT) to respond to customer emails or chats? Can it really save time for a small business? Focus on easy, actionable AI tips.

Solo Entrepreneur Support: Balancing Customer Service When You're the Only Employee

if you are a solo business owner wearing all hats. Customer support takes a lot of time, any tips for balancing support with other responsibilities? This article provides time-management and being effective tips for handling support single-handedly.

Should You Upsell During Customer Support Exchanges?

Is it appropriate to upsell or cross-sell during customer support? How can I do it without annoying the customer?

Managing High Maintenance Customers

Managing High-Maintenance Customers Without Losing Your Sanity Many of us have run into that one customer who sends constant questions. They need hand-holding for every small detail. It can be draining. Let's discuss tips to manage them without letting them derail your entire support process. We'll also look at advanced security and compliance needs if your business handles sensitive data. Let's jump right in.