Learning How AI Transforms Businesses World Wide
What do you do about customer inquiries when you’re on vacation or during the holidays? This article helps one-person businesses plan ahead so they can rest easy...
How do I set the right expectations with customers to avoid complaints later (about things like shipping times or support hours)?...
How to use AI (like ChatGPT) to respond to customer emails or chats? Can it really save time for a small business? Focus on easy, actionable AI tips....
if you are a solo business owner wearing all hats. Customer support takes a lot of time, any tips for balancing support with other responsibilities? This article provides time-management and being effective tips for handling support single-handedly....
Is it appropriate to upsell or cross-sell during customer support? How can I do it without annoying the customer?...
If you have a few customers who constantly need hand-holding and take a lot of time, this article is for you. Learn strategies like setting clear boundaries, creating help resources, and politely educating them to use self-service options....
How can small businesses effectively train a small support team without a formal HR program....