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What's the Best Helpdesk Software for a Small Team?

Tell me your favorite helpdesk software for a small team. Should it be cloud-based or on-prem? Many small business owners wonder which affordable help desk to choose. In this piece, we'll highlight popular helpdesk software options tailored for small teams, covering ease of use, cost, and key features, so you can pick a solution that won't overwhelm a startup budget.

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March 31, 2025

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Handling Support Overload: Tools and Techniques for Small Business Customer Service

Dealing with customer service overload? I'm curious about your go-to tools and techniques for managing the influx of inquiries. How do you handle repetitive questions that can be a tad frustrating? This article springs from a real user's question and shares actionable strategies, like canned responses, FAQs, and automation, to help small businesses manage high volumes of support tickets without burning out.

Email vs. Support Software – How Should a Small Business Manage Customer Support?

Small business owners often ask, "How do you manage customer support? Do you only use email, or do you prefer using some customer support software?" This article will compare the pros and cons of email support versus dedicated help desk tools, helping startups decide which approach and features fit their needs best.