Ayodesk Blog - Latest Insights and Trends

Every support rep dreads a customer asking for a manager when the manager may literally be you or you’re the highest on the team anyway. This piece advises honesty, explains how to stay calm, and offers real-world tips from small business owners.

1140 words 6m read June 09, 2025

Handling Legal Threats or Demanding Customers Without a Legal Team

Small businesses sometimes encounter customers who say things like I will sue or I will report you to the BBB when unhappy. Lacking in-house counsel, how should you respond? This article offers a calm approach: remain professional, clarify your policies or offer to remedy if reasonable, and know when to seek actual legal advice. It will reference advice from community members who’ve faced baseless legal threats and found that a measured, factual response (and sometimes calling the bluff by asking for details) can defuse the situation.

1213 words 6m read June 09, 2025