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Handling Support Overload: Tools and Techniques for Small Business Customer Service

Dealing with customer service overload? I'm curious about your go-to tools and techniques for managing the influx of inquiries. How do you handle repetitive questions that can be a tad frustrating? This article springs from a real user's question and shares actionable strategies, like canned responses, FAQs, and automation, to help small businesses manage high volumes of support tickets without burning out.

Email vs. Support Software – How Should a Small Business Manage Customer Support?

Small business owners often ask, "How do you manage customer support? Do you only use email, or do you prefer using some customer support software?" This article will compare the pros and cons of email support versus dedicated help desk tools, helping startups decide which approach and features fit their needs best.

What Is PHI And How To Protect It

Learn what is PHI, how to identify it, and the needed rules for PHI protection

SOC 2 Compliance Guide for Startups

Learn about SOC 2, why it matters, who must comply, costs, and practical steps to keep customer data secure.

What Is HIPAA Security Rule? What Is Included? List All The Requirements

Find the HIPAA Security Rule, its requirements, and how it protects ePHI with administrative, physical, and technical safeguards

What is HIPAA in simple words

Learn about HIPAA, why it matters, who must comply, costs, and practical steps to keep health data secure.

ISO 27001 vs SOC 2: Comparing Key Differences for Startups

ISO 27001 vs SOC 2 for SaaS, fintech, and healthcare startups. Key differences, overlaps, costs, and timelines.