Ayodesk Blog

Learning How AI Transforms Businesses World Wide

Handling Customers Who Spam Every Channel for Attention

Some customers email, then immediately live-chat, then Facebook-message about the same issue, thinking it will get a quicker response. For a small team, this can be overwhelming. This article advises how to manage such situations: pick one channel to respond on and politely inform the customer you’ve addressed their query there (so they know all their messages are being handled as one). It will also talk about possibly consolidating channels on the backend (if you have a helpdesk that shows all exchanges together). Setting expectations with an auto-reply on other channels ('We see you contacted us – please allow us some time to respond') can also help.

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1473 words 7m read June 18, 2025

Recovering from a Support Mistake (How a Small Business Can Make It Right)

Perhaps you missed an email for a week or gave a customer incorrect info. Mistakes happen. This article covers damage control: sincere apologies, correcting the error, and offering a small concession if appropriate to rebuild trust. It recounts a story of a small seller who sent the wrong item and how personal, honest outreach turned an angry customer into a loyal one. The key takeaway: owning up to mistakes transparently tends to impress customers more than the mistake itself disappoints them.

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1035 words 5m read June 18, 2025
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