Ayodesk Blog - Latest Insights and Trends

What is a Passkey and Why It's More Secure Than a Password

Find how passkeys offer enhanced security compared to traditional passwords, why major tech companies like Microsoft, Google, and Amazon adopted them, and the role passkeys play in the passwordless future.

1153 words 6m read May 18, 2025

AI in Decision Support. How Machine Learning is Changing DSS

How AI and Machine Learning are enhancing modern Decision Support Systems, with real‑world examples, key challenges, and a simple roadmap for leaders.

1043 words 5m read May 18, 2025

Best Practices for Implementing a Decision Support System – From Planning to Adoption

Step‑by‑step guide that helps leaders plan, launch and grow a decision support system project that people will use.

752 words 4m read May 18, 2025

Chatbots vs. Human Touch: Small Team Dilemma

Am I the only one who dislikes chatbots and prefers handling support through email only?

Choosing the Right DSS Solution. Build vs Buy and Key Evaluation Criteria

Should you build a custom decision support system or buy an off‑the‑shelf platform? This guide lists the pros and cons, cost factors, and a clear checklist to help you pick the best path.

932 words 5m read May 18, 2025

Are Big Helpdesks Overkill for a Tiny Team? (Zendesk vs. Alternatives)

Our small team started using a big helpdesk but it feels complicated. This article explores lighter tools for a 1–2 person support team, plus trade-offs between strong platforms and simpler solutions.

Using AI Assistants to Automate Support (LLM Scenario)

We put about 5–15% of our time on customer support... We are a small company, 10 people... looking into ways to make use of an LLM to manage it. How would you approach this?