Ayodesk Blog - Latest Insights and Trends

When to Hire Your First Customer Support Rep (and How to Know You’re Ready)

If you're a startup founder then you've probably wondered when it's time to hire a dedicated customer support rep. This article provides signs it's time to get help, along with creative solutions if you’re almost ready and tips on affording that first hire.

Do You Really Need 24/7 Support? Setting the Right Service Hours as a Startup

If you're a small business owner then you've probably wondered if you need 24/7 support. This article discusses how to set the right service hours without burning out your team.

HIPAA Compliance in Customer Support: Basics for Small Businesses

If you're a small business owner in healthcare then you've probably wondered how to keep support communications HIPAA-compliant and protect patient data during helpdesk exchanges. This article outlines needed steps.

All-in-One Solution: Finding a User-Friendly, HIPAA-Compliant CRM with Support Features

If you're a small business owner in healthcare then you've probably wondered how to find a user-friendly, HIPAA-compliant CRM with support features. This article discusses whether such a tool exists for small businesses and what the alternatives are. We'll mention a couple of combined HIPAA-compliant CRM + helpdesk systems (or clever integrations) and guide the reader on how to piece together solutions (for example, using a HIPAA-compliant email service alongside a helpdesk that signs a BAA).

Choosing a HIPAA-Compliant Help Desk for a Small Healthcare Business

If you're a small business owner in healthcare then you've probably wondered how to choose a HIPAA-compliant help desk. This article outlines what to look for in a HIPAA-compliant customer support solution: from encryption and Business Associate Agreements (BAAs) to user-friendly interfaces that staff will actually use. We'll list a few affordable HIPAA-compliant helpdesk options and best practices for implementing them, so even a single-doctor office or healthtech startup can keep patient data secure while supporting customers.

Zero Width Characters Inside Text And Their Uses

Explaining zero width characters, invisible spaces, and their stealth usage

Do You Need a HIPAA-Compliant Help Desk? (When Healthcare Privacy Applies)

If you're a small business owner in healthcare then you've probably wondered if you need a HIPAA-compliant help desk. This article addresses confusion about HIPAA compliance in customer support. Aimed at startups handling health data, it explains when a help desk or chat needs to be HIPAA-compliant, what that means in practice, and how even harmless channels like email could create exposure.