Ayodesk Blog

Learning How AI Transforms Businesses World Wide

Customer Service Metrics 101: What Should a Small Business Measure?

What customer service metrics should a small business track to improve performance?...

1,238 words 6m read April 26, 2025

Speed vs. Thoroughness: What Do Customers Really Want from Support?

Do customers prefer a super quick response, or a thorough one even if it takes longer? With a small team, it's hard to do both. This question is on many founders' minds. Our article will share ideas (including survey stats and anecdotes) about response time expectations and the importance of first-c...

1,216 words 6m read April 25, 2025

Canned Responses vs. Personal Touch – Answering Common Questions Efficiently

How do I answer repetitive customer questions quickly? Is it okay to use canned responses, or will I come off as a robot? Here we tackle the balance between being effective and personalization....

1,104 words 6m read April 24, 2025

Handling Customer Support on Social Media: Dos and Don’ts for Small Businesses

If you're a small business owner then you've probably wondered how to handle customer support on social media. This article discusses how to integrate social media DMs into your support workflow....

1,236 words 6m read April 23, 2025

How to Encourage Customer Reviews and Referrals (Through Great Service)

If you're a small business owner then you've probably wondered how to encourage customer reviews and referrals. This article discusses how to gently solicit reviews: follow-up emails, small incentives (like a discount on next purchase), and simply making it super easy to leave feedback....

1,227 words 6m read April 22, 2025

Turning a Bad Customer Experience Around: How to Make Things Right

If you're a small business owner then you've probably made mistakes. This article discusses how to apologize and recover from a bad customer experience. It covers sincere apologizing, offering a quick fix or compensation (refund, replacement, bonus), and the importance of follow-up. Even if you slip...

1,143 words 6m read April 21, 2025

DIY Customer FAQ: Reducing Repetitive Questions with a Knowledge Base

If you're a small business owner then you've probably wondered how to reduce repetitive questions and help customers. This article discusses how to create a simple FAQ or help center to reduce repetitive questions and help customers....

1,103 words 6m read April 20, 2025

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