Ayodesk Blog - Latest Insights and Trends

How Different Industries Handle Difficult Customers (Ideas)

Please mention your industry and explain how you handle your difficult customers. I mainly provide managed SEO and clients come back to me again and again

What Is a Decision Support System (DSS)? – Basics, Benefits & Examples

Clear guide to Decision Support Systems. Learn the basics, benefits, core components, and real‑world examples of DSS.

AI Automated Ticket Triage in Small IT Support Teams

Step‑by‑step guide for adding AI ticket triage to a small service desk. Learn the workflow, key metrics, and pitfalls.

Coping with the Emotional Toll of Abusive Customers

A heartfelt discussion for support people in small teams on handling stress. It will include community tips for not taking insults personally, methods to decompress after a bad interaction, and possibly using tools (or even AI) to avoid burnout when facing rude or aggressive customers frequently.

Agriculture - Irrigation Management

AI-managed irrigation is important in farming. See how Mahto uses soil moisture sensors, automated valves, and AI recommendations to optimize water usage.

Outsourcing vs. In-House: Managing Support as a Small Business

A comparative look at handling support by hiring staff or outsourcing to a call center. Evaluates cost, volume, expertise, brand voice, data security, and compliance.

All-Hands Support: Involving the Whole Team in Customer Service

All-hands support for small companies. Everyone from devs to sales can take a turn answering tickets or calls. Understand user needs and pain points.