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Handling Support Overload: Tools and Techniques for Small Business Customer Service

Handling Support Overload: Tools and Techniques for Small Business Customer Service

Dealing with customer service overload? I'm curious about your go-to tools and techniques for managing the influx of inquiries. How do you handle repetitive questions that can be a tad frustrating? This article springs from a real user's question and shares actionable strategies, like canned responses, FAQs, and automation, to help small businesses manage high volumes of support tickets without burning out.

3 min read
All-in-One Solution: Finding a User-Friendly, HIPAA-Compliant CRM with Support Features

All-in-One Solution: Finding a User-Friendly, HIPAA-Compliant CRM with Support Features

If you're a small business owner in healthcare then you've probably wondered how to find a user-friendly, HIPAA-compliant CRM with support features. This article discusses whether such a tool exists for small businesses and what the alternatives are. We'll mention a couple of combined HIPAA-compliant CRM + helpdesk systems (or clever integrations) and guide the reader on how to piece together solutions (for example, using a HIPAA-compliant email service alongside a helpdesk that signs a BAA).

4 min read
Choosing a HIPAA-Compliant Help Desk for a Small Healthcare Business

Choosing a HIPAA-Compliant Help Desk for a Small Healthcare Business

If you're a small business owner in healthcare then you've probably wondered how to choose a HIPAA-compliant help desk. This article outlines what to look for in a HIPAA-compliant customer support solution: from encryption and Business Associate Agreements (BAAs) to user-friendly interfaces that staff will actually use. We'll list a few affordable HIPAA-compliant helpdesk options and best practices for implementing them, so even a single-doctor office or healthtech startup can keep patient data secure while supporting customers.

3 min read