Technical SEO for AI Search Engines: Setup Guide
A complete guide to technical SEO setup for AI search engines, covering structured data, rendering, and improvement techniques
9 min read
LATEST
What’s the Best Way to Gather Customer Feedback for Your Small Business?
If you're a small business owner then you've probably wondered how to gather and organize feedback from users and customers to improve your small business offerings.
6 min read
How to get CSV report with related search queries and links to their target pages from Google Search Console and Google Analytics
How to get CSV report with related search queries and links to their target pages from Google Search Console and Google Analytics
10 min read
How to Encourage Customer Reviews and Referrals (Through Great Service)
If you're a small business owner then you've probably wondered how to encourage customer reviews and referrals. This article discusses how to gently solicit reviews: follow-up emails, small incentives (like a discount on next purchase), and simply making it super easy to leave feedback.
6 min read
Hackers in Movies: Real Linux Commands and Scenes
Hackers in Movies: Real Linux Commands and Scenes
7 min read
Handling Support Overload: Tools and Techniques for Small Business Customer Service
Dealing with customer service overload? I'm curious about your go-to tools and techniques for managing the influx of inquiries. How do you handle repetitive questions that can be a tad frustrating? This article springs from a real user's question and shares actionable strategies, like canned responses, FAQs, and automation, to help small businesses manage high volumes of support tickets without burning out.
4 min read
All-Hands Support: Involving the Whole Team in Customer Service
All-hands support for small companies. Everyone from devs to sales can take a turn answering tickets or calls. Understand user needs and pain points.
6 min read
Are Big Helpdesks Overkill for a Tiny Team? (Zendesk vs. Alternatives)
Our small team started using a big helpdesk but it feels complicated. This article explores lighter tools for a 1, 2 person support team, plus trade-offs between strong platforms and simpler solutions.
6 min read
All-in-One Solution: Finding a User-Friendly, HIPAA-Compliant CRM with Support Features
If you're a small business owner in healthcare then you've probably wondered how to find a user-friendly, HIPAA-compliant CRM with support features. This article discusses whether such a tool exists for small businesses and what the alternatives are. We'll mention a couple of combined HIPAA-compliant CRM + helpdesk systems (or clever integrations) and guide the reader on how to piece together solutions (for example, using a HIPAA-compliant email service alongside a helpdesk that signs a BAA).
7 min read