Getting Your Team to Accept the DSS - Overcoming Adoption Challenges
Even the best Decision Support System is worthless if users do not use it
2 min read
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Articles - Page 28
Handling Customer Support on Social Media: Dos and Don’ts for Small Businesses
If you're a small business owner then you've probably wondered how to handle customer support on social media. This article discusses how to integrate social media DMs into your support workflow.
4 min read
Using AI Assistants to Automate Support (LLM Scenario)
We put about 5, 15% of our time on customer support... We are a small company, 10 people... looking into ways to make use of an LLM to manage it. How would you approach this?
4 min read
Supporting Customers Who Speak Different Languages (On a Startup Budget)
Some of my customers speak Spanish. Solutions for bridging language gaps on a small budget.
3 min read
Telegram Messenger and Its Safety
Exploring Telegram Messenger, default encryption settings, consumer focus, and how it compares to business-ready alternatives like Google Chat and Slack
2 min read
The Best Help Desk Software for 2025
Look at top help desk software in 2025 with reliable security features.
4 min read
The Importance of Enabling 2FA for Every Supported Website
Find why two-factor authentication (2FA) is needed, how it works, and how it secures accounts beyond just a username and password.
8 min read
The Importance of Using a VPN on Public WiFi
Learn why using a VPN on public WiFi is essential for keeping your sensitive data secure.
6 min read
When to 'Fire' a Customer (Deciding Some Customers Aren’t Worth It)
Sometimes a business must decide certain customers aren’t worth it. This article discusses why and how to end unprofitable or abusive client relationships.
3 min read