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Using Customer Feedback Surveys (NPS) in a Small Business

Using Customer Feedback Surveys (NPS) in a Small Business

Look into a Net Promoter Score (NPS) survey. Ask customers how likely they would recommend your business to another on a scale of 1, 10. Many small businesses wonder if they should bother with customer satisfaction surveys. This article will explain NPS and other simple feedback methods that even a small customer base can use. It will quote advice (like the above) and outline how to collect feedback without expensive tools, and how to act on the feedback even if you only get a handful of responses.

7 min read