AI in Event Planning: Faster Themes and Itineraries
How event planners work quicker with ChatGPT and other AI tools to shape theme ideas, agendas, and assets.
3 min read
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Articles - Page 7
Taking Time Off When You are the Only Support Person (Planning Coverage)
A question that often comes up in one-person support teams: What do you do when you need a vacation or fall ill? This article outlines practical strategies for arranging coverage, notifying customers of reduced availability, and preparing a knowledge base to keep things running smoothly.
3 min read
Emergency Mode: Handling Sudden Ticket Spikes or Outages as a Small Team
When a service outage or viral surge hits, a small support team can be overwhelmed. This article, inspired by discussions among startup support teams, lays out an 'emergency plan.' It advises setting up an outage status page or banner to proactively inform customers (so they don't all email at once), drafting template responses for the crisis, and if possible, enlisting the whole company to pitch in (all-hands, as mentioned in topic 9). It acknowledges you can't magically do 10x work with the same staff, but communication and prioritization will get you through the spike.
3 min read
When Your Support Rep Wears Multiple Hats (Support + Other Duties)
Many small companies can’t afford a dedicated support specialist, so the job falls to someone with many responsibilities. This article discusses how to juggle priorities in such a role and how managers can set realistic expectations for employees who handle support and other tasks.
4 min read
How AI Transforms Invoice Processing and Accounts Payable
Streamlining invoice processing and accounts payable through AI automation
4 min read
How Generative AI Helps Small Retailers Compose Ads and Slogans
Learn how generative AI supports small businesses in creating ad copy and slogans.
3 min read
HR Policies and Manuals
HR Policies and Manuals
3 min read
Game Development (Art Assets) With AI
How indie game devs use AI for rapid art asset creation
2 min read
Avoiding Overpromising: Setting Support Boundaries Your Small Team Can Uphold
Learn how to set sensible small-business support policies to protect your team from unrealistic demands
4 min read